1. Listen
A. Pay attention, put cell phone down, pause TV
B. Look person in eyes, respect.
C. Don't walk away when someone is talking this is rude
2. Think
A. Mental replay, was the statement heard correctly ?
B. What facts do I know about the subject matter of the statement?
C. What are my personal opinions on the subject matter?
D. Is it an appropriate moment to allow personal views to influence the response?
3. Response required?
A. Is a response really required?
B. Is it an appropriate time to respond?
4. Formulate response
A. Is response formulated in a way that the receiving individual will clearly receive the main subject matter?
5. Filter response
A. Is the response negative?
B. If negative can the response be transformed into a positive?
C. If no can the response be disregarded or paused?
6. Deliver response
A. What tone will the response be delivered in?
B. What medium will be used to convey the response?
C. Final chance to delay response. Should response be rerouted to step 2.
7. Observe results
A. What was the instant result of response?
B. Was it received as intended?
C. Was any thing learned on either side?
8. Apply results to think/filter process for future use
9. Listen
